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Telephone Answering Service excellence has always been the goal at Professionally Speaking. Our clients have come to expect high standards, and we deliver...
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SPECIALLY TRAINED RN's, LPN's & MEDICAL PARAPROFESSIONALS
1.Thoughful, capable and medically-literate operators answer each and every call
2.All calls are answered by the fourth ring!
3.Ongoing in-service used to introduce new clients and reinforce company policies and procedures
4.One-on-one orientation by a full time in-service operator ensures your calls will always be handled effectively and effeciently.
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INDIVIDUAL ATTENTION TO YOUR NEEDS
1. We program your account based on your specific office's needs
2. We work closely with you and your office staff to ensure a smooth transition
3. We are completely flexible and will adjust your account in order to fine-tune our services to you
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CUSTOM DESIGNED COMPUTERIZED TELEPHONE ANSWERING SERVICE
1. Our network of the latest computerized messaging equipment guarantees a rapid delivery of calls to our operators
2. Permits customized accounts and message forms
3. Digital voice records of all calls are kept and archived
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POLICIES AND PROCEDURES
1. High standards expected and maintained by all staff members
2. Clear policies provide consistant, quality operators
3. We adhere strictly to all HIPAA compliance standards
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EMERGENCY POWER SOURCES
1. UPS (uninterruptible power source) ensures no immediate power and data loss.
2. Automatic emergency generators are used in the event of a prolonged outage. In our history, we have never lost power or data due to an interruption in electrical service
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RECORD KEEPING
1. All messages are backed up daily
2. Messages are archived weekly and stored for seven years
3. Digital voice recordings of calls ensure accurate message taking and enhance quality control
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AROUND THE CLOCK R.N. SUPERVISION
Operators are supervised by and have 24 hour access to a Registered Nurse
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HIPAA COMPLIANT
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